Refund
Rhodon Svastha -Return/Refund/Cancellation Policy
Rhodon Svastha (Kumar Pharmacy/Dr Kumar’s Clinic & IPC Baroda) team facilitates processing correct medicines as per order & prescription , strives to service the medicines in right conditions, without any damage every time a patient places an order. We also strongly double check the items a at the time of packaging & delivery.
Definition: 'Return’ ‘ Refund’ ‘Cancellation’ means an action of giving back the medicine ordered at our portal/App by the patient. The following situations may arise which may cause the action of return of medicines:
-Medicine(s) delivered do not match your order
-Medicine(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 01 month shall be considered as near expiry)
-Medicine(s) delivered were damaged in transit (do not to accept any product which has a tampered seal) due to courier or post fault.
Note: If the medicine courier that you have received is damaged, then do not accept the delivery of that product.
In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with us (Contact Us) within 07 (Seven) days from the delivery of the product. Rhodon Svastha reserves the right to cancel the Return request, if the customer reaches out to us after 7 days of delivery.
Upon receiving your Return/Refund request, Rhodon Svastha shall verify the authenticity & the nature of the request. If we find that the request is genuine, we will initiate the Return & Refund process. We shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, we reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Rhodon Svastha in this regard.
The returns are subject to the below conditions:-
-Any wrong ordering of product doesn’t qualify for Return
-Batch number of the medicine being returned should match as mentioned on the invoice
-Return requests arising due to change in prescription do not qualify for Return
-Medicine being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code , invoice & partially consumed strips or products do not qualify for return, only fully unopened strips or products can be returned. Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per Rhodon Svastha Return policy.
Return Process:
For Return intimation, please visit www.mypharmaphysician.com/ContactUs
Rhodon Svastha team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint
The patient will be required to pack the product(s) in original manufacturer’s packaging & courier us back on their own cost to us.
Refund will be completed within 30 (thirty) days from date of processing.
Refund Process:
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
Order placed through online will be credited to the wallet ,cards , accounts etc.